Policy

Cancellation policy

Every pass shows its policy before you book. Here is how each one works.

Flexible
Free cancellation until 24 hours before your start time.
Moderate
Full refund until 48 hours before; 50% until 24 hours before.
Non-refundable
No refund if you cancel.

When the venue cancels

If a venue cancels your booking, or closes because of bad weather, you always get a full refund.

Requests

Requests that are still pending can be cancelled for free at any time. If a venue declines or doesn't answer in time, nothing is due.

No-shows

If you don't show up, the booking is marked as a no-show and is not refunded.

How refunds work

You pay the venue directly. If you've already paid and are entitled to a refund, the venue returns it to you. Cancel from your booking page and the rule that applies is shown first.